Nicola Hanchard

Service Dispatch

Employed Since: 2019-04-01

Date of Birth: November 20th

Hometown: Crowley, TX.

Hobbies: Hiking, 4 wheeling, and spending time with family.

Nicola Hanchard

Service Dispatch

About Nicola Hanchard:

I've been with my partner for 15 years and we have owned our home in Crowley for 7 years now. I love spending time with my family and friends. In my off time I love to go hiking, exploring, 4 wheeling and gaming.

I love working for Bock Services because it's a true family operation. Management/Owners really care about their employees and will go above and beyond for them. They're the type of people that put their customer and employees first, not themselves.

Customers love working with Nicola Hanchard

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Keith Critcher

Arlington, TX

Posted on

BOCK Services have provided superior and efficient service for my home HVAC system. The Office Dispatchers are kind, genuinely willing to help, and rapidly answer and return phone calls. I am pleased with the HVAC system they installed in 2021, replacing the old unit . BOCK Services has been very responsive in servicing and performing any minimal repairs. In January 2024, Levi Chase and Leo were both very courteous and knowledgeable. They worked efficiently and cautiously inside my home. The same high evaluation for Eric Emory, who serviced my AC Unit today, June 11. EXCELLENT SERVICE!

C. Townsend

Mansfield, TX

We've been using Bock AC for several years. They are a good company with professional staff and reasonable pricing. They are also very responsive. Eric recently came and got our AC back to where it needed to be. He is very nice and really knows his stuff. Nikki in the office is very pleasant and helpful when I call to make an appointment. Their staff treats customers as they should be treated. It can be hard to find companies like this, so we really appreciate them!

kristin carroll

Burleson, TX

Posted on

My AC went out, so I found them on Groupon. Purchased my Groupon and called to make an appointment. The receptionist said they could come out that afternoon. An hour later I am getting a phone call from them saying they can come out in the next 30 minutes. The technician came out and repaired my AC in less than an hour. My AC has been working perfect since. Thank you so much. I will be using them again

Laura Barnhart

Fort Worth, TX

Posted on

What a wonderful business! I had my first appointment today with Levi. I had called on Friday and they got me in the next business day for a check up. I received a great 20 minute warning from their dispatcher. Levi was awesome. Quick, professional and friendly. He explained everything he was doing very well. I loved that he showed me what to look for so I wouldn't have another issue. I will definitely be using Bock again.

June Curry

Fort Worth, TX

Posted on

Great service, friendly and professional. Central heating system went out and they were able to replace it with a new unit the next day. Eric and Levi were courteous and tolerant of my two small, barking dogs. Thanks to them, Steve and the two very nice ladies in the office!

William Hammond

Grand Prairie, TX

Posted on

Excellent service, and almost always same day service. Outstanding office personnel and service technicians. Give them a call before you go with anyone else!

Jobs Completed by Nicola Hanchard

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Shirley Mills

Mansfield, TX

September 24, 2023

The home owner called in stating their home warranty company had tried fixing their HVAC system multiple times. We arrived Sunday morning and installed a temporary AC cooling system to keep the home owner cool until we were able to get their new equipment installed. They called on a Sunday morning and by Monday afternoon, we had installed a new evaporator coil and had their system cooling by the end of the day! Home owner was very appreciative and we are in the process of helping them get a cash out from their home warranty company to assist with the replacement cost.

What Customers Say About Bock Air Conditioning

Michael Gover

“I had them come out and inspect my ductless mini split unit. They are knowledgeable when it comes to these types of units unlike many companies. If you have one in need of service or install give them a call. I will be using them from now on for regular service as well as installing my next unit.”

Laura Browne

“Great service from the first call, they picked up the phone on a hot hot holiday weekend… thank you for whoever answered the phone.. and a great big shout out to Steve for finding me a unit and hooking me up so speedy fast…”

Kristi Lorra

“Was very pleased with my experience, my AC went out on a Sunday afternoon called Bock and they had a tech out to me same day quickly! The tech was very informative and extremely down to earth. Highly recommend for your hvac needs.”

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